We want you to be completely satisfied with your purchase from our website. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please review the following guidelines before initiating a return:
- Eligibility: To be eligible for a return, the item must be in its original condition with all tags and labels attached. It must be unworn, unwashed, and free of any stains, odors, or damages.
- Timeframe: You may return your item within 7 days of the purchase date. After 7 days, we cannot accept returns or issue refunds.
- Process: To initiate a return, please contact our customer service team to obtain a return authorization. We will provide you with a shipping label and instructions for returning the item. Once we receive and inspect the item, we will issue a refund to your original payment method.
Note: Complete 360-degree opening video will be required. - Shipping: The cost of return shipping is the responsibility of the customer unless the item was received in a defective or damaged condition.
- Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item. Please note that shipping costs are non-refundable.
- Exchanges: We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.
- Final Sale Items: Some items may be marked as final sale and are not eligible for returns or refunds. Please check the product description before purchasing.
If you have any questions or concerns about our return policy, please contact our customer service team. We want you to be completely satisfied with your purchase and will do our best to accommodate your needs.